Engaging our experienced mystery shoppers will help you to protect revenue, improve the quality of your customer’s experience and identify training needs. Our experienced team will blend in naturally. We will gather feedback and evidence on how your products are being represented and sold. We will provide covert body cam video and written statements to help you protect your brand and give you that Peace of Mind.
Every Test Purchasing project we undertake is unique. We will develop and share a plan with you that will meet the needs of your particular situation. We will use audio and video surveillance, including the use of covert body cams where appropriate. All evidence including written and documented evidence will be provided in a detailed and complete report.
Test Purchasing should be commissioned for two reasons.
You have all the passion and energy for your business to make it a success. Experience has taught us that driving that passion and energy into the people that work for you is not as easy as we might think.
You may observe your teams delivering exceptional service to your customers, but are you confident that this is the case when you are not there? If not, we can help. We have cost effective solutions that will give you real clarity of what your customers are truly experiencing. Understanding this gives you a place to start. We can also help with that. Providing action plans that will include identified training needs and recommended solutions.
We have Commercial, Sales and Customer Experience experts that can secretly and objectively gather evidence and feedback about the service your customer is experiencing. We will provide you with a full and comprehensive report on our findings. This report will give you three things.
So, don’t delay, get in touch now. You cannot afford to be delivering mediocre Customer Service to the most valuable assets in your business… your customers.
If you suspect that you are losing revenue through theft of revenue or stock, we have private investigators that can carry out Test Purchasing . This will be done efficiently and effectively with the minimum of disruption to your business. If there is wrong doing, we will find it and present the evidence with our advice. The evidence and advice, in the case of a member of staff, will support your disciplinary process and adhere to current employment law. In the case of a member of the public our evidence and guidance will support any criminal proceedings you wish to action.
Managing a business large or small is difficult enough without the worry of losing money through theft or staff absence. We can assist with surveillance including employee related investigations and fake absence, fraudulent accident claims and lifestyle checks.
There are many reasons as to why you would want to trace someone. Finding birth parents, tracing adopted children, tracking down someone who owes you money or finding a missing loved one. Whatever your reason we understand these are often delicate and sensitive issues. We will deal with you confidentially and professionally. For your Peace of Mind our proven techniques have a high rate of success and are both legal and ethical.
Our services include static, on-foot and mobile surveillance. We have a wide range of covert camera and audio equipment. Accessible to both private individuals and organisations our electronic surveillance will help you to uncover the truth. For your Peace of Mind, we also have counter measure surveillance capability that will discover and combat any surveillance you are currently subject to.